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Technical Writer (Stream 1 - Technical)

Education & Experience

Level 1:

A - Successful completion of a post-secondary degree/diploma in Computer Science, Systems Engineering or related field, from a recognized academic institution;

And

B - A minimum of three (3) years experience in the Information Technology (IT) field, of which two (2) years has been as a Technical Writer.

OR

A minimum of five (5) years experience in the IT field, of which three (3) years has been as a Technical Writer.

Level 2:

A - Successful completion of a post-secondary degree/diploma in Computer Science, Systems Engineering or related field, from a recognized academic institution;

And

B - A minimum of five (5) years experience in the IT field, of which three (3) years has been as a Technical Writer.

OR

A minimum of eight (8) years experience in the IT field, of which five (5) years has been as a Technical Writer.

OR

A - A minimum of five (5) years experience working with Canadian Federal Government Procurement, specifically the development of Statements of Work (SOW) and Request for Proposals (RFP);

And

B - Working knowledge and experience as a project lead for voice telecommunications projects which the value exceeded one (1) million dollars.

And

C - Direct and verifiable experience with at least five (5) successful Telephony SOW/RFP processes, including the development of SOW/RFP, evaluation of bid responses, and at least one implementation cycle.

Level 3:

A - Successful completion of a post-secondary degree/diploma in Computer Science, Systems Engineering or related field, from a recognized academic institution;

And

B - A minimum of eight (8) years experience in the IT field, of which five (5) years has been as a Technical Writer.

OR

A minimum of ten (10) years experience in the IT field, of which five (5) years has been as a Technical Writer.

Roles and Deliverables could include but are not limited to:

Documentation includes help text, user manuals, training materials, technical documentation, web page content, etc.

Levels 1 and 2:

  • Review/establish documentation standards and existing project documentation.
  • Determine documentation requirements and make plans for meeting them.
  • Gather information concerning features and functions provided by automated information systems from users and systems developers.
  • Assess the audience for manuals, which manuals are required and prepare a statement of purpose and scope for each manual.
  • Develop a table of contents for each manual and write and edit the required content.
  • Investigate the accuracy of information collected by making direct use of the system being documented.
  • Assist the development team in testing the application prior to implementation.
  • Prepare or coordinate the preparation of any required illustrations and diagrams.
  • Design the layout of the manuals.
  • Use word-processing, desktop publishing and graphics software packages to produce final camera-ready copy.
  • Prepare training materials.
  • Establish, present and obtain approval of detailed plan for installation phase.

Levels 2 and 3:
Documentation includes help text, user manuals, training materials, technical documentation, web page content, etc.

  • Review/establish documentation standards and existing project documentation.
  • Determine documentation requirements and develop plans for providing them.
  • Assist in the gathering of requirements and the development of Telephony specific SOWs.
  • Assist in the development of evaluation criteria.
  • Use word-processing to develop the SOWs.
  • Establish, present and obtain approval of SOWs.v
  • Assist in the evaluation of bid proposals.
  • Gather information concerning the features and functions provided by automated information systems from users and system developers.
  • Assess the audience for required manuals and prepare a statement of purpose and scope for each manual.
  • Develop a table of contents for each manual and write and edit the required content.
  • Investigate the accuracy of the information collected by making direct use of the system being documented.
  • Assist the development team in testing the application prior to implementation.
  • Prepare or coordinate the preparation of any required illustrations and diagrams.
  • Design the layout of the manuals.
  • Use word-processing, desktop publishing and graphics software packages to produce final camera-ready copy.
  • Prepare training materials.
  • As a member of the system development team and in conjunction with the project team, headed by a project leader and/or project manager, may supervise the activities of system analysts, programmer analysts and programmers engaged in planning, development and implementation of new or modified computer systems.

Specialties could include but are not limited to:

  • COBOL
  • Telephony
  • JAVA
  • UDB/DB2
  • ITIL
  • Iterations
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