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Technical Analyst (TA) (Stream 1 - Technical)

Education & Experience

Level 1:

A - Successful completion of a post-secondary degree/diploma in Computer Science, Systems Engineering or related field, from a recognized academic institution;

And

B - A minimum of three (3) years professional work experience within the Information Technology (IT) field of which two (2) years has been as a technical analyst.

OR

A minimum of five (5) years professional work experience within the IT field of which a minimum two (2) years is experience as a technical analyst.

Level 2:

A - Successful completion of a post-secondary degree/diploma in Computer Science, Systems Engineering or related field, from a recognized academic institution;

And

B - A minimum of five (5) years professional work experience within the IT field of which two (2) years has been as a technical analyst.

OR

A minimum of seven (7) years professional work experience within the IT field of which a minimum four (4) years is experience as a technical analyst.

Level 3:

A - Successful completion of a post-secondary degree/diploma in Computer Science, Systems Engineering or related field, from a recognized academic institution;

And

B - A minimum of seven (7) years professional work experience within the IT field of which four (4) years has been as a technical analyst.

OR

A minimum of ten (10) years professional work experience within the IT field of which a minimum six (6) years is experience as a technical analyst.

Roles and Deliverables could include but are not limited to:

  • Participate in the exploitation of new technologies.
  • Analyze user requirements for new and existing technologies and solutions.
  • Prepare and provide guidance for capacity plan models for particular technologies.
  • Prepare implementation plans for particular technologies.
  • Create installation procedures for particular technologies.
  • Install, test and monitor particular facets of technology.
  • Configure and optimize technical installations.
  • Coordinate maintenance, repairs and upgrades to related technologies.
  • Troubleshoot and respond to user problems.
  • Perform day-to-day technical support to users of Canada Revenue Agency (CRA) systems.
  • Provide third-level problem determination (software/hardware) and on-call support to 7/24 environments when required.
  • Maintain up-to-date knowledge of particular technologies and products supporting that technology.
  • Control and coordinate changes to the infrastructure.
  • Develop back-up and disaster-recovery procedures.
  • Participate in infrastructure back-up and disaster-recovery procedures.
  • Evaluate software and hardware solutions and products.
  • Provide training/coaching and skills transfer to CRA staff.
  • Provide presentations to CRA staff.
  • Maintain and control documentation for technology hardware, software and solutions.
  • Advise staff about the efficient use of resources and best practices for the environment.
  • Coverage of a large geographically dispersed environment (200+ locations with over 50,000 users).

Specialties could include but are not limited to:

  • IPv4
  • Ethernet
  • LLC2
  • VPN
  • Netflow
  • Firewall
  • SIEM
  • IPv6
  • VoIP
  • SNA
  • DWDM
  • SNMP
  • Unix
  • TCP
  • IPSEC
  • WAN
  • Acceleration
  • QoS
  • Testing tools
  • Help desk support
  • Vulnerability scan
  • UDP
  • SSL
  • Frame relay
  • MPLS
  • LAN switching
  • Network IDS!IPS (NID)
  • Host IDS!IPS (HID)
  • IP routing (e.g. OSPF)
  • SDLC
  • Load balancing
  • Wireless bridge
  • Wireless LAN
  • Troubleshooting tools
  • Network management
  • Host product install!
  • Maintenance/ support (mainframe)
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