CITRIX Support Specialist (Stream 1 - Technical)

Education & Experience

1. Certification as a CITRIX Certified Enterprise Administrator (CCEA).
2. A minimum of two (2) years work experience with CITRIX Presentation Server in a support and/or configuration role.
3. A minimum of two (2) years work experience with CITRIX technologies, in one or more of:
   • CITRIX technology design
   • CITRIX technologies engineering
   • CITRIX technologies training
   • CITRIX technologies support
4. A minimum of two (2) years work experience in a support and/or configuration role of:
   • MS Windows Server 2003 or 2008
   • Active Directory

5. A minimum of four (4) years work experience in a support and/or configuration role of a LANMAN environment within a large organization.

Roles and Deliverables could include but are not limited to:

• Assist support team members in the resolution of CITRIX trouble tickets.
• Lead learning/cross training sessions for support team in the areas of CITRIX Presentation Server.
• Assist support team members with migration of users, data and applications to the CITRIX operating environment.
• Identify the policies and requirements that drive out a particular solution.
• Analyze and evaluate alternative technology solutions.
• Monitor industry trends and provide information, direction and support for emerging technologies.
• Perform impact analysis of technology changes.
• Review CITRIX application and program design or technical infrastructure design to ensure adherence to standards and to recommend performance improvements.
• Assist in the development of standard operating procedures.

Specialties could include but are not limited to:

• Microsoft Certified Systems Engineer (MCSE)

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